Lillian Robe Hook

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This Agreement was last modified on 18 February 2022.

Introduction

You agree to access to our website on the following terms and conditions and terms and conditions that appear in Our Shopping Terms and Conditions, Our Privacy Policy.

General information

We reserve the right at all times to make changes to these terms. Any variations to these terms will take effect from posting on Our Website. The terms which apply at the time you place an order are those that govern that order.

We may give notice to you by electronic mail or by a phone call. You may give notice to us by electronic mail.

Any provision of these terms that is prohibited or unenforceable in any jurisdiction is ineffective as to that jurisdiction to the extent of the prohibition or unenforceable. That does not invalidate the remaining provisions of these terms or affect the validity or enforce ability of that provision in any other jurisdiction.

A failure or delay by us to exercise a power or right under these terms does not constitute as a waiver of that power or right, and the exercise of a power or right by us does not preclude its future exercise or the exercise of any power or right.

Our terms and conditions are governed by and construed in accordance with the State of Victoria

Online Terms And Conditions Of Sale

Any price stated by us (whether in store or online) is valid for 30 days only from the date provided and then will be subject to normal price rises. Special / Clearance prices only available when advertised and until desired stock level is cleared out.

Payment Terms- customer accept that any sale of products conditional on full payment of the product and delivery expense being received on the same day. You acknowledge by placing and order that the provisions of these Online Terms and Conditions of Sale apply to this contract between us.

Payment prior to Delivery – Orders are submitted on the basis of full payment of the quoted price and delivery costs being made on the purchased day.

Where the provisions of payment prior to delivery are not complied with, Royal Vanities have right to decide whether all amounts owing to s for any reason whatsoever shall become immediately due and payable without deduction or demand, or to rescind all discounted rates and recalculate the outstanding charges; and or cancel the order.

You agree to pay Royal Vanities all costs and legal expenses (on a full indemnity basis) whatsoever which Royal Vanities incur in relation to or arising from any breach by you of the terms of this Contract. Such costs and legal expenses (on a full indemnity basis) may be recovered from you by us as a liquidated debt.

Orders for items that are not stocked by Royal Vanities and which are ordered for the customer cannot be cancelled.

To the full extent possible any warranty implied into this Contract by law are expressly excluded. In addition any liability of Royal Vanities for any loss and damage howsoever arising (including any liability based on the negligence of us will be limited to the costs of the replacement of the goods and no other direct or indirect loss or damage including consequences losses are claimable by you against us. You will indemnify and forever keep us indemnified in respect of any claim arising out of or in connection to this contract.

Royal Vanities will not be liable whatsoever to you for any manufacturing or transport delays that you may endure.

You will deliver up to us at your sole expense, any item purchased by you that you believe to be defective or nonconforming in any way. If it is not reasonably practical to deliver the product to us for inspection, you will permit us to access any property for the purposes of inspecting the product.

You acknowledge that you know that some products may differ slightly from the dimensions or aesthetic appearance and that you are aware that these cannot be predicted or prevented and that this effect has no detrimental influence on the operation, durability or life of the product. You also accept that these differences are not a manufacturing fault and that neither the manufacturer nor Royal Vanities will accept liability for any such minor differences.

Title and Risk in the products only passes to you upon delivery.

We may at any time set-off amounts owed by us to you from the amounts owed by you to us.

Where there is a dispute between you and us which cannot be resolved to the mutual satisfaction of the parties, you agree to submit to the exclusive jurisdiction of the Courts of Victoria to hear and determine that dispute.

The provisions of the Goods and Services Tax legislation will apply to this contract.

That in accordance with the provisions of the Privacy Act, if Royal Vanities considers it relevant to assessing my/our application for commercial credit, I/we consent to Royal Vanities obtaining from a credit reporting agency a credit report containing personal credit information about me/us. In accordance with the provisions of the Privacy Act, if Royal Vanities considers it relevant to collecting overdue payments, I/we agree to Royal Vanities receiving from a credit reporting agency a credit report containing personal information about me/us in relation to overdue payments. Under the Privacy Act, if you have made a credit application to it, Royal Vanities is allowed to give a credit reporting agency personal information about, information which may be given to an agency includes, identity particulars, the fact that you have applied for credit and the amount, the fact that Royal Vanities is a credit provider to you, payments which become overdue by more than sixty (60) days and for which collection action has been commenced, advice that payments are no longer overdue, cheques drawn by you which have been dishonored more than once, that credit provided to you by ”Us” has been paid or otherwise discharged and in specific circumstances, that in the opinion of Royal Vanities, you have committed a serious credit infringement.

If any provision of these Online Terms and Conditions of Sale is found to be unenforceable for any reason then that provision will be severed from these terms and will not affect the enforce ability of any other of these Terms and Conditions of Trade.

The law applicable to these Online Terms and Conditions of Sale is the law of the State of Victoria.

Using of our website and content

The website and content including trademarks are subject to copyright, and other intellectual property rights.

You must not;

Use the site including any of Royal Vanities social media sites for any activities, or post or transmit to or via the sites any information or materials, which

– breaches any laws or regulations, infringes a third party’s rights or privacy, or which are contrary to any applicable standards or codes

– Interferes with other users, or defames, harasses, threatens, bullies, or offends any person, or which inhibits any other user from using

the sites

– Is obscene, indecent, discriminatory, inflammatory or pornographic or which could give rise to civil or criminal proceedings

– Use the sites to send unsolicited commercial or electronic messages

– Make any fraudulent or speculative inquiries, reservations or requests using the site

– Tamper with, hinder the operation of or make unauthorized modifications to the site

– Knowingly transmit any virus or other disabling feature to or via the site

– Attempt any of the above acts or permit another person to do any of the above acts

Social Media and E-commerce platforms

Royal Vanities uses a number of social media and e-commerce platforms including YouTube, Facebook, Instagram, eBay and Catch of the day which may change over time. We reserve the right to cease any such sites in our discretion. Our own Site may also include social media functions, including user reviews, ratings, forums, and the ability to interact with other users.

Royal Vanities does not necessarily endorse, support, verify or agree with any comments, opinions or statements posted by any users on its site or Royal Vanities social media sites. Any information or material placed online by users, including advice or opinions, is the view and responsibility of those users and does not necessarily represent “Our” views.

You access our website and use the information, products and services made available at those sites at your own risk and following the guidelines of particular platform such as eBay which has their own terms and conditions

Users must not post or upload any comment, content or link to the sites or “Our” social media sites which does not comply with these terms, including if it is defamatory, harassing, bullying, indecent or inflammatory.

Royal Vanities may moderate user-posted content and may remove any content that, in “Our” opinion, is inappropriate. While we review content regularly, there may be times when inappropriate content is viewable before it can be removed.

Royal Vanities does not undertake to inform users when such content has been moderated or removed. Royal Vanities may provide warnings, or otherwise block or suspend users in our sole discretion.

Where you post or submit content to a site, you warrant that you have the permission of the person/s appearing in the content to submit it to the site, and for them and their image or likeness to be subject to these terms, including use by “Us” and “Our” Privacy Policy, have the right to submit the content (including copyright); the content is your own original creation and that you unconditionally and irrevocably consent to any act or omission which might infringe any moral rights you may have in the content as defined in the Copyright Act 1968.

Royal Vanities may copy, reproduce, publish, display, alter user submitted content, and use it for any purpose, (including without limitation, any future promotions involving “Us”) at any time in the future, and via any media;

Royal Vanities does not accept any responsibility or liability where content is downloaded neither from the sites, nor in relation to any matters after such download. Third parties may comment on, link to, re-post, or otherwise deal with the user submitted content once it is submitted, and Royal Vanities does not accept any liability for such actions and any personal information you provide about yourself, or the person/s appearing in user submitted content, may be used by “Us” to conduct campaigns, research and marketing activities (including informing you about special offers from “Us”, and to become part of databases maintained by ”Us” or its associated entities), and otherwise be used in accordance with “Our” Privacy Policy.

Availability of Goods and Services

From time to time, some goods may be out of stock or are unavailable and we may not be able to fulfil all or part of your order. If this happens, we will refund you the price paid for the goods impacted.

We may withdraw or suspend from sale any item displayed on the Website, either temporarily or permanently, at any time. Royal Vanities will not be liable to you for any loss you or any third party suffers as a result of a withdrawal or suspension of sale of a particular item.

Where an item which is the subject of an order has been withdrawn or suspended from sale and your payment for the item has already been processed, we will refund any money paid to us

Royal Vanities reserves the right not to honors any incorrect offers represented on the Website made by genuine human or system error. Where your order is affected by an error on the Website (for example, in a description, an image, price or otherwise), we will reject that part of the order affected by the error. You will be refunded the value of that part of your order affected by the error and Royal Vanities will fulfill the remainder of your order.

If your Order is affected by a genuine error (including in a description, an image or a price), we reserve the right to cancel your order and refund any amount paid to us.

You acknowledge and agree that all pictures and images of goods displayed are for illustrative purposes only

Any accessory featured with the goods is for illustrative purposes only, and may be sold separately; andwhere we provide dimensions and measurements in the description of an item, the dimensions may vary slightly in real life, and it is your responsibility to ensure that the actual size of each item is suitable for your purpose prior to submitting your order. (For example – when a vanity go from wall to wall, you must allow for slight variations)

Payments and prices

When you place an order, we will charge you and you agree to pay the price and any applicable delivery fee.

All prices are in Australian Dollars and, if GST applies, inclusive of GST. Any fees and charges (including delivery fees) imposed by these terms also include GST where applicable.

Royal Vanities reserves the right to change or alter prices without notice to you. If you have already submitted an order at a particular price, we will supply your goods at that price (unless your order is affected by a pricing error.

Payment methods are specified on the Website or told to you at the time you place your order. They include credit card, PayPal etc.

Any payment for an order must be cleared by us before goods are dispatched. If your payment cannot be processed, your order will be rejected and you will be notified of this on the Website. If a credit card payment cannot be processed you should contact your card issuer to try to resolve the problem, or use an alternative payment method in order to continue with your order.

In paying or attempting to pay for goods, you agree that you have not engaged in any fraudulent conduct or contravened any Law.

Cancellations, exchage and returns

Unless provided for under these terms or as otherwise agreed by Royal Vanities, no cancellations or changes to orders will be accepted, and the goods will be delivered to the delivery address in an order. You should carefully check that your order is accurate before you submit it. You will, however, be able to return goods under the Returns Policy.

If we cannot contact you about your order using the contact details you provided in the order, after having made reasonable attempts to contact you, we will cancel your order and refund any money paid and any re-stocking fees would be deducted.

Delivery fees will not be refunded if you return goods for change of mind or you made an incorrect selection, including if you ordered the incorrect size, color etc.

Customer is liable for any return delivery cost involve for change of mind.

Goods can only be returned in accordance with these terms and the Returns Policy. The Returns Policy forms a part of these terms.

Royal Vanities will process any refunds within a reasonable time of agreeing to do so.

If the original payment was made on a credit card, refunds will be processed on the same card as the original payment was made.

For In-Store Orders, where you paid in cash or by EFTPOS, you can obtain a refund by returning to the store where you purchased the goods.

All goods must be collected within 14 days of order.

Restocking and/or repackaging charge of 20% will be applied for any returns due change of mind, incorrect sizes made after 7 days of purchase.

Restocking and/or repackaging charge of 10% will be applied for any exchange due change of mind, incorrect sizes made after 7 days of purchase.

Returned/exchange items must be uninstalled, undamaged, unopened, original packaging and in re-salable condition. Returns or change of mind will not be accepted after 30 days of purchase.

Customer is responsible for all returned shipping and insurance due to change of mind, incorrect sizes and accidentally ordered wrong product.

All items must be checked on pickup or delivery – no claims for missing or damaged items shall be recognized after 7 days of receiving of goods.

No exchanges or return on custom made, special orders, clearance items, floor stocks, ex-display or opened shower screen or mirror boxes.

We highly recommend to check all goods before installation. Any damages or faults found after installation will not be recognized after 7 days of receiving of goods.

No exchanges or return on custom made, special orders, clearance items, floor stocks, ex-display or opened shower screen or mirror boxes.

No exchange or returns accepted for any glass items such as, Shower screen,, mirrors, mirror cabinets and glass shelves

Cancellations and returns – Packages

When items purchased as package, individual items will not be accepted as a returns or exchanges. The customer must inspect all the items prior to installing any of the items to ensure that there are no visible damages or faults.

In case of having to return or exchange package items the package deal will cancel and customer will need to purchase items for individual item prices including delivery. Standard 20% restocking and other return policies apply

Warranty and tanking care of products

All stone tops come with one year replacement warranty

Royal Vanities brand vanities come with 3 years warranty and warranty is limited to product replacement only.

Items from our partners (Aulic, ECT, Tribata, Oceano and convex are subject to manufacturers own warranty terms and conditions). All warranty claims must go through Royal Vanities and Our team will always help you to achieve the best outcome

Vanities are made of best materials such as solid timber, plywood, Moister resistant MDF and particle board and they are all moisture resistant. However, these materials can be affected by water if water sits on it for a long time and pernitrate through. Flooding, poor ventilation and incorrect installation can also lead water to leak in to cabinets and cause water damages. These water damages are not recognized as warranty claims.

All warranty claims need to be approved by a professional license builder. Builder’s licenses number must provide for any warranty claims after installation.

Delivery

Royal Vanities do free delivery only for specific items and design in specific suburb under Melbourne Metro (except Rye, Mornington Peninsula, Frankston, Mount Martha, Melton, Werribee- extra charges may apply. Please contact the office for for delivery charges)

Most of our Vanities are free delivery to advertised depots unless specified. We also do home deliveries in NSW, ACT, SA (please contact the office for delivery quote) and QLD but we do not deliver to NT, WA and Cairns.

Delivery quotes are strictly valid for 7 days unless specified

Termination

We may, at our discretion, terminate the agreement for the supply of goods to you. For convenience, at any time, on giving notice to you; or immediately if Royal Vanities reasonably believes that you have breached these terms and that the breach is not capable of remedy if you have been provided with notice of the breach, and you have failed to remedy that breach.

Promotions and discounts

The goods, prices, and promotions offered on the Website, eBay or catch of the day may not be the same as those offered in a Royal Vanities. Royal Vanities is not committed to match a price where the offer or price relates to an online only offer or where there is a price error.

Royal Vanities may email promotional material to you time to time which you could request to stop or remove your details from our promotional database

Privacy

Personal Information, which you provide to us during the order including contact details, will be kept, used and disclosed by us in accordance with Royal Vanities Privacy Policy for the purpose of processing and delivering your order.

We may also collect (even if you do not register to the Website), and our third party providers of advertisements and content may collect, location and other information such as the URL or advertisement you came from or linked to, IP address, browser type, pages you visited from the Website etc.

Unless otherwise indicated in your account settings or at the time you place your order, Royal Vanities may send you marketing information.

We reserve the right to conduct and implement fraud detection processes, including without limitation to validating your credit card details.

Risk & Liability

Risk and title in the goods passes to you on the date and time of delivery of the goods by the delivery agent or when collected in store.

Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Royal Vanities excludes to the fullest extent possible under Law, all implied terms and warranties whether statutory or otherwise, relating to the subject matter of these Terms.

You represent and warrant to Royal Vanities that Royal Vanities will not be liable for any expense or injury (including indirect loss such as loss of revenue, profits, anticipated savings, goodwill or business opportunity, injury to your reputation) in contract, tort, under statue or otherwise, howsoever caused including arising directly or indirectly from or in connection with these Terms.

Our liability to you for loss or damage of any kind arising out of these Terms will be reduced or limited to the extent (if any) that you cause or contribute to the loss or damage.

Updates and termination

Royal may vary these terms at any time. By continuing to use the sites you consent to any variations. It is your responsibility to regularly check these terms for any variations. At any time, we may, in our sole discretion, suspend or terminate the access to the sites for any user without notice for any reason, including but not limited to a breach of these terms. Suspension or termination shall not affect either party’s rights or liabilities. We may disclose any information we may have about a user in relation to an investigation or allegation that your use of the sites breaches these terms, or any applicable laws. We may identify or bring legal action against any person who is or may be breaching these terms, including obtaining injunctive relief.

Lillian Robe Hook

Lillian Robe Hook

Lillian Robe Hook

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